What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not sending mail for all entries?

    Asked by gopettrans on February 16, 2016 at 10:12 AM


    Today we have two submissions, but received e-mail only for one of them which is entered at 14:31. For the previous one which is entered at 14:23 there is not mail notification received. Can you check why?

  • Profile Image
    JotForm Support

    Answered by david on February 16, 2016 at 01:32 PM

    I checked our email logs and I was unable to see any emails for the submission entered at 14:23.  It looks like it may not have been sent or is being delayed.  Since the submission sent after did trigger the notification, it was likely a temporary issue. 

    Keep and eye on your submissions for the next day or two to ensure that more notifications are not missed.  If any others are not triggered, let us know and we will forward this to our developers to have a closer look.