What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error attaching a document

    Asked by jfgpapps on February 16, 2016 at 11:08 AM

    We are getting this error when people are trying to attach a document

     

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>37933C7AD93AC91D</RequestId>
    <HostId>
    12suxZwjLrX2Z1hc5sPhP8dIc5dVbNZhleDOIg7QAj31ynYwfIl8jPx19lfGkjWwLtMPYWVhQpM=
    </HostId>
    </Error>

     

    Page URL:
    https://form.jotform.com/52865269136969

    document a message div Getting
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    JotForm Support

    Answered by BJoanna on February 16, 2016 at 03:01 PM

    Are your users receiving error message when they try to upload file to your form or you are receiving error message,when you try to open uploaded file from submission page?

    I have tested your form and I was able to upload file to your form.

    If you are unable to download uploaded file, please provide us ID of submission, form which you are unable to open uploaded file.  

    Error message that you provided is usually shown when at the time of the submission user had some intermittent connection with the server or their internet connection which caused their upload submissions to fail. Also it is possible that form was submitted before file was fully uploaded. 

    I would suggest you to contact those users and ask them to resubmit the form.

    Let us know if you need further assistance.