Form over quota

  • Profile Image
    dogscoutsbod
    Asked on February 17, 2016 at 12:39 AM

    Hi there,

     I've been notified by users that they are getting a "form over quota" error message. Upon further checking I realized that we apparently exceeded our 10 payment submissions... Could you please let me know if this is a per month restriction or per account or form?

    Thanks!

  • Profile Image
    Jan
    Answered on February 17, 2016 at 08:55 AM

    The submission counter counts the number of submissions in your account as a whole. So it is the total number of submissions for all of the forms. 

    The submission limit is per month. The counter will reset back to 0 every first day of the month.

    I can see here that you upgraded to Bronze package. I was able to see your forms properly now.

    Let us know if you need any help. Thank you.