What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form over quota

    Asked by dogscoutsbod on February 17, 2016 at 12:39 AM

    Hi there,

     I've been notified by users that they are getting a "form over quota" error message. Upon further checking I realized that we apparently exceeded our 10 payment submissions... Could you please let me know if this is a per month restriction or per account or form?

    Thanks!

    Page URL:
    https://secure.jotform.us/dogscoutsbod/DSAMembership

  • Profile Image
    JotForm Support

    Answered by Jan on February 17, 2016 at 08:55 AM

    The submission counter counts the number of submissions in your account as a whole. So it is the total number of submissions for all of the forms. 

    The submission limit is per month. The counter will reset back to 0 every first day of the month.

    I can see here that you upgraded to Bronze package. I was able to see your forms properly now.

    Let us know if you need any help. Thank you.