Form is not sending autoresponder

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    cpsweek2016
    Asked on February 17, 2016 at 07:48 AM

    My forms just stopped sending autoresponders, while the notification email still works. I have tried to test different emails and the problem persisted.

    After sending a couple of test email, the form started working again, but a few autoresponders got lost. How can I avoid this happening again?

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    Carina
    Answered on February 17, 2016 at 10:50 AM

    I inspected the forms and the auto-responders of the form CPSWeek Student Travel Support Application  didn't have a sender email:

    This can make the email providers block the email.

    I made a test submission on the form 60452672991361 and received the auto-responders:

    Let us know if the problem persists.