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  • Profile Image

    forms bouncing back

    Asked by Chabadues on February 17, 2016 at 01:19 PM

    Several forms i have embedded into my websites are bounching back to the customer.

    How can i resolve this?

     

    Thanks in advance

    Bluma

    Page URL:
    http://auctionandgala.homestead.com/Virtual-Journal.html

    bouncing thanks in how resolve
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 17, 2016 at 04:54 PM

    First of all I would suggest you to follow this guide in order to prevent bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Now, since the issue is with your customer's email and not with your email, it could be a bit hard to check all the emails, if you know the emails then you will be able to check if it's in our bounce list, to do it just follow this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    Hope this helps.