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  • Profile Image

    SMTP usage blocked by gmail

    Asked by artisanseo on February 17, 2016 at 05:22 PM

    apparently gmail doesn't accept jotform as a "secure app"

    solutions?

    thanks

    ------------------------------------------------------------------

    Hi,

    Someone just tried to sign in to your Google Account bendheating@gmail.com from an app that doesn't meet modern security standards.

    Details:

    Wednesday, February 17, 2016 10:12 PM (GMT)

    We strongly recommend that you use a secure app, like Gmail, to access your account. All apps made by Google meet these security standards. Using a less secure app, on the other hand, could leave your account vulnerable. Learn more.

     

    Google stopped this sign-in attempt, but you should review your recently used devices:

     

    REVIEW YOUR DEVICES NOW

  • Profile Image
    JotForm Support

    Answered by ashwin_d on February 18, 2016 at 02:17 AM

    Hello artisanseo,

    I did try to add my gmail account SMTP details and I was able to add it successfully. Please check the screenshot below:

    I would suggest you to please select TLS in the "Security Protocol" and also add "587" in the "Port" and try to add the SMTP details again.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by artisanseo on February 18, 2016 at 03:51 AM

    can't say that i recognize where you are in first part of gif
    i.e.- bounce list, form caches, etc...?

    i recognize the 2nd part and have tried ssl and tls
    i tried various ports, 465(?) etc... can't remember exactly but they were recommended gmail settings from gmail

    also, how do i edit or delete an existing but non-functional email notifier?

    thanks

    would a video be possible? or screenshots? the gif jumps around pretty fast... thanks

     

     

     

     

  • Profile Image
    JotForm Support

    Answered by Charlie on February 18, 2016 at 08:18 AM

    By default, Google does block 3rd party app. 

    You can learn more about it on these articles: 

    http://www.ghacks.net/2014/07/21/gmail-starts-block-less-secure-apps-enable-access/ 

    http://www.wpsitecare.com/gmail-smtp-settings/ 

     

    It happens to different 3rd party apps (even on well known platforms). In my case, I needed to enable "allow less secure apps" for the Gmail SMTP to work in JotForm.

    To edit or delete your email notification, you can do that by editing your form in the form builder, and click "Emails", you'll see your existing notifications. You can edit or delete it.

     

    To edit or delete your SMTP details, you can follow this guide: http://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings 

    Let us know how it goes.

  • Profile Image

    Answered by artisanseo on February 18, 2016 at 12:12 PM

    Thanks!
    I'll try that later today.

    I've done the "allow less secure apps" thing before, but It didn't seem to be offering that option whne I was there...

  • Profile Image
    JotForm Support

    Answered by Charlie on February 18, 2016 at 01:19 PM

    You are welcome. Please do let us know how it goes.

    Usually, you'll get an email on your Gmail account when a sign in attempt using a 3rd party app happens. It will most likely block the app if "allow less secure apps" is enabled. 

    You can directly change your setting using this direct link: https://www.google.com/settings/security/lesssecureapps