What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my submissions not being tracked

    Asked by IdahoFirewise on February 17, 2016 at 08:22 PM


    I created a conference registration form using jotform. I loved it; found it easy to use and think it turned out nicely. I published the form and embedded the link on my website. Severall people have registered, payments were successfully recorded via Paypal....but no submissions are showing up Any ideas what went wrong???


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    JotForm Support

    Answered by BJoanna on February 18, 2016 at 05:02 AM

    I have checked submissions of the form you provided and you have 20 Incomplete Payments

    For further info related to incomplete payments on PayPal, check this guide : http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    If your payments are not being marked as complete on our end, you may need to enable the IPN settings in your PayPal account: How to Enable IPN for Paypal.

    Hope this will help. Let us know if you need further assistance.