Email notification was not delivered to one of the emails

  • Profile Image
    sheq
    Asked on February 18, 2016 at 01:58 AM

    Hi,

    I receive the email submission until 2 Feb 2016. After that, I didnt receive any email submission after 2 Feb 2016. May I know what is the problem? My colleague receive the email but i didnt receive it. Kindly advise how do I solve this issue.

    Thanks.

  • Profile Image
    Ben
    Answered on February 18, 2016 at 07:45 AM

    Can you please tell us what is the form where this email is at so that we can inspect it and check it out for you?

  • Profile Image
    sheq
    Answered on February 18, 2016 at 08:37 PM

    Hi Ben,

    I found out that my email is in bounce list. I already remove my email from the bounce list. Will check if its work later. Thanks for the reply.

     

    Cheers,

    Adrian

  • Profile Image
    Jan
    Answered on February 19, 2016 at 08:20 AM

    Glad to know that you were able to remove your email from the bounce list. I checked your email again and it is not in the bounce list.

    Let us know if you need our help. Thank you.