What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification was not delivered to one of the emails

    Asked by sheq on February 18, 2016 at 01:58 AM


    I receive the email submission until 2 Feb 2016. After that, I didnt receive any email submission after 2 Feb 2016. May I know what is the problem? My colleague receive the email but i didnt receive it. Kindly advise how do I solve this issue.


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    Answered by Ben on February 18, 2016 at 07:45 AM

    Can you please tell us what is the form where this email is at so that we can inspect it and check it out for you?

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    Answered by sheq on February 18, 2016 at 08:37 PM

    Hi Ben,

    I found out that my email is in bounce list. I already remove my email from the bounce list. Will check if its work later. Thanks for the reply.




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    JotForm Support

    Answered by Jan on February 19, 2016 at 08:20 AM

    Glad to know that you were able to remove your email from the bounce list. I checked your email again and it is not in the bounce list.

    Let us know if you need our help. Thank you.