What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Once again, no submissions, and somehow using 22+ MB?

    Asked by lauberlandradio on February 19, 2016 at 04:40 AM

    I think this is the 3rd or 4th time I've had to take time out of my busy busy life to tell you guys that I have deleted all submissions, yet my account still shows that I am using 22+ MB.  You have never given me a reason that this happens, although you do continue to fix it....after I have to take the time to bring it to your attention over and over.  I'm not sure how you expect people to sign up for your paid service if you can't get this basic feature to work properly.  Is there a solution, or will I have to continue to take the time to write you about this issue ever couple of months? C'mon guys!

    Submissions and MB all submissions solution Paid service
  • Profile Image
    JotForm Support

    Answered by Kiran on February 19, 2016 at 09:27 AM

    I see that there are 7 uploaded files are existing with the form "LauberLand Radio Artist Submission" though there are no submissions. Are you using Auto-delete app with the form? If so, please be noted that this app deletes the submissions from the from but not the uploaded files.

    Generally, if the submissions are deleted from the submissions view, the upload space will also be cleared by deleting the uploaded files. I've cleared the upload space for your account again. 

    Please let us know if we can be of any further help. Thank you!