- TeresaWickstromAsked on February 19, 2016 at 12:26 PM
We used to but are not now receiving e-mail notifications from JotForm. Help! Our e-mail administrator has added email@example.com to the white list to no avail. We need e-mail notifications from JotForm when surveys are submitted -- please help.
- JotForm SupportdavidAnswered on February 19, 2016 at 01:37 PM
I checked our mail logs and the emails are indeed failing to be delivered. Several were rejected as spam by your address resulting in your address being placed on our bounce list. I removed your address from the list and the email should attempt to send once again.
I would recommend whitelisting all of our domains and IP's with your email provider to ensure that this does not happen again:
- TeresaWickstromAnswered on February 19, 2016 at 04:46 PMThank you very much, David!
Teresa K Wickstrom
Senior Associate, Center for Community Futures
- JotForm SupportdavidAnswered on February 19, 2016 at 06:11 PM
You are very welcome! If there is anything else we can assist you with, let us know and we will be happy to help.