What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still not receiving e-mail notifications from JotForm

    Asked by TeresaWickstrom on February 19, 2016 at 12:26 PM

    We used to but are not now receiving e-mail notifications from JotForm.  Help!  Our e-mail administrator has added noreply@jotform.com to the white list to no avail.  We need e-mail notifications from JotForm when surveys are submitted -- please help.


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    JotForm Support

    Answered by david on February 19, 2016 at 01:37 PM

    I checked our mail logs and the emails are indeed failing to be delivered.  Several were rejected as spam by your address resulting in your address being placed on our bounce list.  I removed your address from the list and the email should attempt to send once again. 

    I would recommend whitelisting all of our domains and IP's with your email provider to ensure that this does not happen again:


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    Answered by TeresaWickstrom on February 19, 2016 at 04:46 PM
    Thank you very much, David!

    Teresa K Wickstrom
    Senior Associate, Center for Community Futures
    E-mail: teresa@cencomfut.com
    Phone: 909-790-0670

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    JotForm Support

    Answered by david on February 19, 2016 at 06:11 PM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.