What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications: Not receiving email notifications.

    Asked by cassiejoanna on February 19, 2016 at 02:22 PM

    please can you help I have spoken BT with regards to a bounce back problem that you said I have with my email. I spoke to them for an hour and they said its not them. Its driving me mad, my customers are not receiving their medication from us because I'm not receiving their emails. I do hope you can help. Kind regards. Cassie.




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    JotForm Support

    Answered by Kevin_G on February 19, 2016 at 04:39 PM

    I checked your email address and it is not in our bounce list. However, I would suggest you to follow this guide in order to prevent your email to be in our bounce list: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If the issue still persists then you may contact your email provider and ask to whitelist our IP Addresses, you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Do let us know if after whitelisting our IP Addresses you are able to receive your notifications.