What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PCI Compliance

    Asked by habitatjackson on February 19, 2016 at 03:48 PM

    I am filling out this questionnaire and it is asking me :

    Do you use a PCI validated P2PE Solution?

    Can you help?

    PCI solution PCI compliance
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    JotForm Support

    Answered by Boris on February 20, 2016 at 05:47 AM

    Update: JotForm is now PCI DSS compliant. We have PCI Service Provider Level 2 certificate. We'd happy to provide certificate to any users who would need it for their payment gateway. Just contact our support team. 

     

    We do not store nor directly process any credit card / payment information, so PCI compliance is not something that we need to worry about on our end - all payment processing through our forms must be done by using one of the supported payment tools:

    http://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    When the payment form is submitted, any payment information is forwarded directly to the payment processor you have chosen on your form, according to the PCI compliant API of that payment processor.

    For example, if you use PayPal payment tool, any data is sent to PayPal through PayPal's API, and then any credit card information is collected and stored exclusively on PayPal's end.

    We do not have access to nor store any of the sensitive information that requires PCI compliance. To put it plainly, JotForm does not have PCI compliance, but payments made through our forms are PCI compliant, because you must use one of the PCI compliant payment tools for receiving payments.

    I hope this helps, but please let us know if you need any further clarifications.

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    JotForm Founder

    Answered by aytekin on August 02, 2016 at 09:19 AM

    Update: JotForm is now PCI DSS compliant. We have PCI Service Provider Level 2 certificate. We'd happy to provide certificate to any users who would need it for their payment gateway. Just contact our support team.