Unable to integrate Zoho with form successfully

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    vintageconfections
    Asked on February 20, 2016 at 12:32 PM

    I'm struggling with the integration as it doesn't seem to be working.  Is it possible that my wholesale form is not compatible with the required fields?  I've been trying to find some information on it and can redo our wholesale application no problem but I don't want to reinvent the wheel if I don't have to.  Thanks!

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    Kevin_G
    Answered on February 21, 2016 at 12:09 AM

    I did check your form and there is an error in the integration.

    First of all, I would suggest you to check your credentials, try to authenticate again and if you are still getting the same message as the image above then you should proceed with the following steps.

    Check the authentication tokens that you have used, you will check it in your Zoho account, there is a limit in the number of authentications that you can use, you will need to check your current number and you will need to delete some of them, you may also leave only one authentication token and use the same for all your integrations with Zoho, to do the explained above just follow the steps as described on this link, it's from the Zoho support page and it works: https://forums.zoho.com/topic/exceeded-maximum-allowed-authtokens

    Do let us know how it goes.

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    vintageconfections
    Answered on February 21, 2016 at 12:18 AM

    I have uninstalled and reinstalled the integration six times now.  I updated the form to have the precise same fields as in Zoho.  The fields do not import upon tests of the form.

     

    My form shows authentication is fine when i save:

    http://take.ms/fZDFF

     

    Nothing uploads. No integration.  I have a trial account.  Is that the reason?  

     

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    Mike_G
    Answered on February 21, 2016 at 10:24 AM

    I tried to integrate a clone version of your form to my Zoho account which is also on a free subscription only. 

    Please note that I just changed the Custom URL of the Thank-You page to a Thank-You message for testing purposes. 

    As you can see on the screencast above, I was able to get the data saved to my Zoho account after I have submitted the form. Please make sure you are integrating the correct Zoho account. Are you using the Auth Token, like I do, or are you using your Zoho username and password when integrating?

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    vintageconfections
    Answered on February 21, 2016 at 11:13 AM

    I'm using the username password option.  i'll try to token.

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    Mike_G
    Answered on February 21, 2016 at 12:52 PM

    Thank you for the update. Again, I would like to apologize for any inconvenience, I still cannot reproduce the issue you're having. By the way, please be reminded that submission data that's on your form before the integration will not be transferred to Zoho contacts. Only new submissions after the integration will be passed to Zoho.

    Thank you.