What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Firefox uploaded a new version and now my account will not display on my windows environment.

    Asked by Ricks62346 on February 22, 2016 at 07:55 AM

    The management account screen looks like a site index and will not function...  The screen shot is for the My Forms screen on my account.

    Screenshot
    my account and windows a
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    JotForm Support

    Answered by KadeJM on February 22, 2016 at 09:10 AM

    From what I see you are having an issue with viewing your jotform account after a recent update with firefox on your end.

    There can be several different reasons why this might happen but most are only temporary and more often that not it usually is the result of the page not fully loading. 

    I checked your account but I do not see anything wrong on our end but I have refreshed your account and forms for you anyways. I also tested this on the latest version of firefox on my end using one of my testing accounts but I am unable to replicate this problem.

    Can you try it again now to see if it is still a problem and let us know?