What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform's Fillable PDF Form Creator is not working

    Asked by deenareena on February 22, 2016 at 05:15 PM

    Hi there,

    Jotform's fillable PDF form creator isn't working. It's worked for me in the past, but now when I choose which form to turn to a pdf the page freezes.

    At first I thought it might be due to slow internet, but I've had multiple people try in different places on different computers.

    The screen turns grey, it has a turning "thinking" circle, and it does it forever, it never downloads the pdf document.

    It's the module 7 form that I need turned into a fillable pdf.


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    JotForm Support

    Answered by Chriistian on February 22, 2016 at 11:00 PM

    I cloned your form and tried to create a Fillable PDF by following this guide: How to Create a PDF Form. I was able to create the Fillable PDF from the clone without any issue.

    Please try on your end to create a Fillable PDF using that guide. You can also check out the following article for more information regarding fillable pdf:
    Fillable PDF - Everything you need to know about JotForm Fillable PDF Creator

    Do let us know if you need further assistance.