Why is my account still overlimit if I have removed all of my form submissions?

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    dupessoa
    Asked on February 23, 2016 at 12:36 PM

     

    Good afternoon, I removed all the answers of my forms, even so my account is still full. What should I do to solve the problem ?

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    Jeanette
    Answered on February 23, 2016 at 03:50 PM

    Removing the submissions from the account won't reset the counter. If your acct reached the limit, you must wait for either the next month, when it get reset again, or upgrade.