What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my account still overlimit if I have removed all of my form submissions?

    Asked by dupessoa on February 23, 2016 at 12:36 PM

     

    Good afternoon, I removed all the answers of my forms, even so my account is still full. What should I do to solve the problem ?

    my account form limit reset counter overlimit
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    JotForm Support Manager

    Answered by Jeanette on February 23, 2016 at 03:50 PM

    Removing the submissions from the account won't reset the counter. If your acct reached the limit, you must wait for either the next month, when it get reset again, or upgrade.