What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I reply to a form submission with the customer's email instead of a noreply email?

    Asked by nickegan13 on February 23, 2016 at 12:39 PM

    I am working to create a form that can just be replied to, instead of having to copy and past the customer's email address back into an email. Is there a way to do this to save time? Thanks.

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    JotForm Support

    Answered by BJoanna on February 23, 2016 at 03:26 PM

    You can reply to your users from submission page by selecting Reply option.

    You can also create Autoreponder email. Autoreponder email will be sent to your users once they submit your form. Inside of this guide you can find hot to create Autoreponder email: 


    Hope this will help. Let us know if you need further assistance. 

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    Answered by nickegan13 on February 24, 2016 at 12:45 PM
    Is there not a way that I can reply to the notification email? Instead of having to go back to the JotForm site that is? Or can I use the custom response to put a link in there that takes the user to the submissions page? The problem I have is that I dont want to have another user in my account (the one that replies to the email- I'm just the web designer. Any help is appreciated, thank you!
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    JotForm Support

    Answered by BJoanna on February 24, 2016 at 02:04 PM

    You can reply directly from email Notification you receive to your users. But first inside of your Email Notification settings you need to set Reply-to Email to email field from your form. It should be set to the same field that you are using to capture your users email address in.

    Then once you receive email Notification, click on reply option.

    Feel free to contact us if you have any other questions.