What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Fields in Auto responder email not uptodate

    Asked by mreade on February 24, 2016 at 08:15 AM



    I have justed tested the automated emails that for this form receive:



    I email that I reveice of the submission is fine.   However the confirmation email that goes to the person who has sumbitted the form, does not contain the current fields that are in the form itself.

    How can I get this updated?


    Thanks,  Michael

  • Profile Image

    Answered by Ben on February 24, 2016 at 11:45 AM

    This happens Michael when the email template - in this case email autoresponder - is modified. At that time (of modification) the template becomes "dirty" and as such can no longer be updated by the system, so if you add or remove some fields from your form, you need to remove them manually from the email template as well.

    Alternatively you can simply delete the current email autoresponder and add a new one in its place and then make the necessary changes (if any).

  • Profile Image

    Answered by mreade on February 25, 2016 at 04:45 AM
    Hi Ben, thanks. I was easier to just create another auto responder email.