What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I just tested our form and submitted it but I did not get a confirmation email.

    Asked by AthleteTrax2 on February 24, 2016 at 10:37 AM

    Thank you but I just tested by filling our the form and submitted it but I did not get a confirmation email.

    Shouldnt I have gotten an email, it also did not populate in the submissions


    Please advise

  • Profile Image

    Answered by AthleteTrax2 on February 24, 2016 at 11:32 AM

    I need help asap please, is there a phone number that can be called



  • Profile Image

    Answered by Huberson on February 24, 2016 at 02:52 PM


    I was able to fill and submit it and the email seems to go through.


    One thing I noticed though is the form not going to paypal when submitted but the thank you page. As this problem as been solved previously from this thread: http://www.jotform.com/answers/779642, can you please let us know if it is related to the same issue.

    Regarding your second request, we do not have phone support at the moment.