What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form doesn't always load on wp websiteAsked by jessicapiekos on February 24, 2016 at 02:46 PM
Did you resolved your problem in the meantime? I tried going to your website from two different computers and tried different browsers and the form showed up on first load on both of them in every browser.
Hello, no we have not changed or done anything since emailing you. The form is still not loading on anyone's computer, phone, lap top, etc. we've had our staff try it from different browsers and ip addresses. It only shows up after we refresh the page. How can this get fixed? We plan to send out a mass email tomorrow telling thousands of people to go to the page to fill out the form, but we don't want to do it when it is only randomly half working. We can postpone the email announcement until Friday but beyond that we may have to start looking at other form options that don't cause us loading issues every time.
I checked again your website and I can not replicate the error you have.
Please check this gif from your website:
Can you please take a screenshot of the page you see, so we can try to figure out the problem you have?