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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form doesn't always load on wp website

    Asked by jessicapiekos on February 24, 2016 at 02:46 PM

    Hello, I just put one of my forms into my word press website (hosted through godaddy), and whenever I go to the webpage its on it doesn't load the first time. I have to hit the refresh button in order for it to come up. I really need it to come up the first time so my clients don't have trouble locating the form. I have tried viewing the webpage on Safari, Chrome, and Internet Explorer, from multiple computers. It happens the same on all of them. I tried inserting the form using your plugin and also embedded it with your JavaScript code. Can you please assist me? The website page is http://circusstarusa.com/compete/ 

     

    Thank you!

    Page URL:
    http://circusstarusa.com/compete/

    Screenshot
    wp My Forms refresh hello same
  • Profile Image
    JotForm Support

    Answered by Nik_C on February 24, 2016 at 04:30 PM

    Hi, 

    Did you resolved your problem in the meantime? I tried going to your website from two different computers and tried different browsers and the form showed up on first load on both of them in every browser.

    Best regards.

     

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    Answered by jessicapiekos on February 24, 2016 at 07:45 PM
    Hello, no we have not changed or done anything since emailing you. The form is still not loading on anyone's computer, phone, lap top, etc. we've had our staff try it from different browsers and ip addresses. It only shows up after we refresh the page. How can this get fixed? We plan to send out a mass email tomorrow telling thousands of people to go to the page to fill out the form, but we don't want to do it when it is only randomly half working. We can postpone the email announcement until Friday but beyond that we may have to start looking at other form options that don't cause us loading issues every time.
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on February 25, 2016 at 03:40 AM

    Hello,

    I checked again your website and I can not replicate the error you have.

    Please check this gif from your website:

     

     

    Can you please take a screenshot of the page you see, so we can try to figure out the problem you have?

    Thank you.