What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cleared all my files 5 days ago and my form is not active

    Asked by rickr on February 24, 2016 at 04:23 PM

    I received an email that I was at my limit while I was on vacation last week. By the time I got the email, my forms were deactivated. I cleared all submissions last Friday (5 days ago). My account is still showing 8.45GB of my 10GB is being used and my forms are deactivated. I'm losing business!

    Page URL:

    all and active not active
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    JotForm Support

    Answered by Kevin_G on February 24, 2016 at 06:30 PM

    I see that there is a form embedded, it is this one: http://www.jotform.us/form/40364550867156

    It is working normally. However, I see that you have deleted all the submissions, but the uploaded files are still there, so before to continue, I just would like to confirm that you want to delete all the uploaded files on that form, they are 385 files that will be deleted.

    We will delete them as soon as you confirm us.

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    Answered by tbirdrick on February 25, 2016 at 08:32 AM

    yes, please delete. just curious, how can they still be there if I have deleted them. is there anything else I should be doing? THANKS SO MUCH FOR YOUR HELP!!!!!!

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    JotForm Support

    Answered by Kevin_G on February 25, 2016 at 10:59 AM

    It could be due to a temporary glitch. However, if the files are not deleted when you delete the submissions you may let us know, as you did it, and we will be glad to help. 

    Your uploads counter should be fixed now, please confirm us that you are able to see it in your end.


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    Answered by tbirdrick on February 25, 2016 at 11:25 AM

    YES!!!! Back to Zero.  Awesome - THANKS!!!!!!!!!