What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I stop Jotform from resetting a Google Sheet?

    Asked by Rebloom on February 25, 2016 at 05:11 AM

    I am using the google sheets integration on a few of my forms to manipulate data. Unfortunately, when I alter or add the form questions all of my other sheets and manipulation are deleted. How can I stop this?

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    JotForm Support Manager

    Answered by Jeanette on February 25, 2016 at 11:30 AM

    You should rename the sheet to something different than the file name generated in Jotform, this way the integration will not overwrite the file at google.

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    Answered by Rebloom on February 29, 2016 at 05:37 AM

    If I do this new submissions will not be added to the existing sheet and a new sheet is created. This does not solve my problem.

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    JotForm Support

    Answered by Charlie on February 29, 2016 at 08:31 AM

    When you add or alter the form, the spreadsheet is refreshed to make sure that the new fields will be added in your spreadsheet. Unfortunately, I believe this will reset the changes you are directly making on the spreadsheet. 

    Constant changes on the form will most likely messed up the spreadsheet data and the layout of it, this is because columns are added/deleted. So we usually recommend re-integrating to make sure that form is properly sync on the spreadsheet. I personally do not recommend making changes directly on the spreadsheet, I usually suggest users to manually create a separate spreadsheet and use a function like IMPORTRANGE to reference the values on your integrated spreadsheet. The manually created spreadsheet is where you can make changes like manipulation, added formulas, comments, etc.. Here's a link about the IMPORTRANGE function: https://support.google.com/docs/answer/3093340?hl=en. With that, we don't need to directly make changes on the integrated spreadsheet. The changes in your spreadsheet won't also reset because it is a separate file and not directly integrated to JotForm.

    I hope that helps.