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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User-defined subscription price source selection box missing

    Asked by webdiva on February 26, 2016 at 09:20 AM

    When I try to set up a user-defined subscription, the price source selection box is missing.  Below is what I get:

    Below is what your forum says I should see per the forum discussion on

    http://www.jotform.com/answers/339196-Requesting-user-defined-subscription-donation-prices-with-Stripe-integration

    Can you please advise?  Thanks

     

    subscription option payment tool
  • Profile Image
    JotForm Support

    Answered by beril on February 26, 2016 at 11:22 AM

    You can enable it by clicking the Variable Price field.  After that you need to save that product. At that time you can view the Price Source option.

    Here is how to do this:

    Please, check the guide below for more information:

    http://www.jotform.com/help/166-How-to-setup-a-recurring-payment-option

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by webdiva on February 27, 2016 at 12:08 PM

    Thank you.  The price source box appeared after I put $10 in the price box at the top of the page.

     

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    JotForm Support

    Answered by jonathan on February 27, 2016 at 01:39 PM

    Thank you for the confirmation its resolved.

    Contact us anytime if you need further assistance.