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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal payments missing

    Asked by dstrober on February 26, 2016 at 04:58 PM

    I have integrated Payal with an online event registration form. I have received registrations, indicating payments have been submitted but nothing is showing up on my Paypal account. Is the issue with Jotform or Paypal?

    There were registrations on Feb 17 from Albuquerque Film and Music Experience with payments submitted but nothing was processed or received by Paypal. Please help.....

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    JotForm Support

    Answered by Kevin_G on February 26, 2016 at 05:22 PM

    I have checked your submission and there is not record about the payment, there is not payer info, I would suggest you to enable the IPN option in your form so you will be notified every time you receive a payment: http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    You may also enable this option in the Form Builder to send the email notifications and the autoresponders, please take a look on this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Following the guides provided above you will be sure that your submitter completed the payment, and if he/she does not then you will be notified instantly.