I need the account cancelled today to avoid billed again next month

  • honnziva
    Asked on February 29, 2016 at 12:14 PM
  • Kevin Support Team Lead
    Replied on February 29, 2016 at 1:32 PM

    I see that you have cancelled your subscription and your account is scheduled to downgrade, it will take effect on March 3rd, 2016.

    Your account will be back to free on that date, please clarify us if you would like to stay using your account as free or if you would like to delete your account.

    We will wait for your response.

  • honnziva
    Replied on February 29, 2016 at 2:27 PM

    No, I need this cancelled today, I do not want to be billed for March

  • Kevin Support Team Lead
    Replied on February 29, 2016 at 3:53 PM

    This is the current status for your account.

    I need the account cancelled today to avoid billed again next month Image 1 Screenshot 20

    Please check the status of you subscription on PayPal and if it is still active follow this guide to cancel your subscription on PayPal as well: http://www.jotform.com/help/336-How-can-I-cancel-my-PayPal-subscription. 

    Hope this helps.