What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm new subscription plans?

    Asked by ehtraxx on February 29, 2016 at 01:14 PM

    Guys, you really should have sent that e-mail early. If you did, maybe you should have placed a BIG banner in the front log in page letting us know you were going to charge for form views. There is no way a hobbyist like me can afford to pay $39/month just to pleople see our forms, that's about $156,00 in our currency (BRL - Brazil), do you have any idea how long do I have to work in the shoe factory just to pay so people can see our forms? The basic salary in Brazil is $880,00, and we pay more in taxes that we pay for food, gas, electricity, water (just google it, see for yourself). I just wish I could know this before I wrote the review in our page... Anyway, I'm extremely disappointed, and I'll be leaving your service as soon as possible. I'm pretty sure you can't just "create" plans and forms of charging that way.. it's like if Facebook started to charge a subscription plan for each time you share something in your pages, that's totally illegal, something big like that should be mentioned way before.. and for sure that feature should be just for new clients, not people like me, that spent years promoting the service as a great tool.. and now I just have to "swallow my words" and let people know I was so wrong recommending the service. In any case, I'm no longer wasting my time here. I hope you guys achieve whatever you are trying to achieve.

    subscription plans views limit
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    JotForm Support

    Answered by Mike on February 29, 2016 at 03:33 PM

    We understand your frustration, but starting from March 1st, 2016 we will count both form views and form submissions. We had to put the limit since servers, bandwidth and employees are cost money. We would not be able to provide our service without paid users.

    It appears to be a new permanent limit at JotForm, but I will let you know if we have any updates on this.

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    Answered by Joe  on February 29, 2016 at 07:24 PM

    This was a terrible idea, why would you mention this at the last minute.. 1000 views are you serious? Thank you for giving me hours upon hours of work to do to replace all my clients wordpress databases with contact form 7.