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sisnuaAsked on February 29, 2016 at 4:23 PM
Good afternoon,
My forms it´s not sending e-mails, I have already checked the rules/conditions and checked my firewall.Can you help me?
Thanks in advance!
Bruno
Page URL: https://form.jotformz.com/52235731738659 -
Kevin Support Team LeadReplied on February 29, 2016 at 9:37 PM
This is because your email address is in our bounce list, the reason is below:
550 Denied by policy
I have removed it from the bounce list and you should receive your email notifications now, please follow this guide to prevent issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
You may also check and remove your email address from the bounce list by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.
If the issue still persists, please ask to your email provider to whitelist our IP Addresses, you will find them on this link: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. -
Kevin Support Team LeadReplied on March 1, 2016 at 12:09 PM
Seems like your answer did not reach this post, however, I see that you have posted a reply in other thread that you opened, if it is not the same, please do let us know.