Renewal

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    terriLN
    Asked on March 01, 2016 at 10:46 AM

    I Have just renewed my account. Has my account been amended.

     

    Thanks

  • Profile Image
    david
    Answered on March 01, 2016 at 12:06 PM

    As far as I can tell, your payment did not go through and you are still scheduled to be downgraded on March 8th.  If you would like, we can set your account back to a Free one now.  This would allow you to create a new subscription immediately.  You can also see if you can reactivate your current one from the billing section of your account:

    http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method