What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Renewal

    Asked by terriLN on March 01, 2016 at 10:46 AM

    I Have just renewed my account. Has my account been amended.

     

    Thanks

    thanks my account
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    JotForm Support

    Answered by david on March 01, 2016 at 12:06 PM

    As far as I can tell, your payment did not go through and you are still scheduled to be downgraded on March 8th.  If you would like, we can set your account back to a Free one now.  This would allow you to create a new subscription immediately.  You can also see if you can reactivate your current one from the billing section of your account:

    http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method