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    Email Notifications: Why I'm not receiving emails from my forms?

    Asked by TMedcalfe on March 02, 2016 at 02:29 PM

    I have tested a few of my forms and don't seem to be receiving the emails 



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    JotForm Support

    Answered by Kevin_G on March 02, 2016 at 05:28 PM

    This is because your email address is in our bounce list, the reason is below:

    554 5.7.1 The message from (<000001528c3c8b71-1e24c825-5556-4177-b3da-ca1e95b6d45c-000000@amazonses.com>) with the subject of (New submission: Portrait Client Session Booking Form) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it, but please follow this guide to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you suddenly stop receiving email notifications you may check and if you find your email in the bounce list you may remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    If the issue still persists, please whitelist our IP Addresses you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.