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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Why I'm not receiving emails from my forms?

    Asked by TMedcalfe on March 02, 2016 at 02:29 PM

    I have tested a few of my forms and don't seem to be receiving the emails 

    thanks,

    tracey

    Page URL:
    Www.medcalfe.com

    Emails My Forms receiving receiving emails
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    JotForm Support

    Answered by Kevin_G on March 02, 2016 at 05:28 PM

    This is because your email address is in our bounce list, the reason is below:

    554 5.7.1 The message from (<000001528c3c8b71-1e24c825-5556-4177-b3da-ca1e95b6d45c-000000@amazonses.com>) with the subject of (New submission: Portrait Client Session Booking Form) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it, but please follow this guide to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    If you suddenly stop receiving email notifications you may check and if you find your email in the bounce list you may remove it by following this guide: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    If the issue still persists, please whitelist our IP Addresses you will find them here: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.