After clicking "submit," it only says please wait.

  • stefanschlabs
    Asked on March 2, 2016 at 6:41 PM

    I have had complaints about when people press the "submit" after filling out the form, it only says "Please wait." It never actually sends the email to me, but only makes people wait. 

    Jotform Thread 786145 Screenshot
    Page URL: http://cinderellaphotography.com/tx-amarillo/book-us/
  • Chriistian Jotform Support
    Replied on March 2, 2016 at 10:14 PM

    I checked your website and tried to make a test submission. I was able to replicate the issue that you encountered. The submit button was stuck on Please Wait even after waiting for several minutes.

    After clicking submit, it only says please wait Screenshot 20

    There might be some conflict with the script in the website and the form which is causing the issue. To fix this, we suggest you use the iFrame embed code to embed the form to your website. Here's a guide that can help: Getting the Form iFrame Code

    Do let us know if the issue persists and we would be glad to assist you further.

  • stefanschlabs
    Replied on March 3, 2016 at 12:45 AM
    I formatted it to WordPress.org and it worked. For some reason, the iFrame
    did not work. But it's all good now. Thanks for your help.
    *Stefan Schlabs*
    *Lead Photographer *
    ...
  • Chriistian Jotform Support
    Replied on March 3, 2016 at 1:50 AM

    I am glad to know that the issue has been resolved. If you have any other concerns, feel free to contact us again. Regards.