What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    After clicking "submit," it only says please wait.

    Asked by stefanschlabs on March 02, 2016 at 06:41 PM

    I have had complaints about when people press the "submit" after filling out the form, it only says "Please wait." It never actually sends the email to me, but only makes people wait. 

    Page URL:
    http://cinderellaphotography.com/tx-amarillo/book-us/

    Screenshot
    please wait after email filling out the form
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 02, 2016 at 10:14 PM

    I checked your website and tried to make a test submission. I was able to replicate the issue that you encountered. The submit button was stuck on Please Wait even after waiting for several minutes.

    There might be some conflict with the script in the website and the form which is causing the issue. To fix this, we suggest you use the iFrame embed code to embed the form to your website. Here's a guide that can help: Getting the Form iFrame Code

    Do let us know if the issue persists and we would be glad to assist you further.

  • Profile Image

    Answered by stefanschlabs on March 03, 2016 at 12:45 AM
    I formatted it to WordPress.org and it worked. For some reason, the iFrame
    did not work. But it's all good now. Thanks for your help.
    *Stefan Schlabs*
    *Lead Photographer *
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 03, 2016 at 01:50 AM

    I am glad to know that the issue has been resolved. If you have any other concerns, feel free to contact us again. Regards.