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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Notifications: Why the body of email notifications is coming as undefined?

    Asked by adpronaugle on March 03, 2016 at 05:49 PM

    When one of my forms comes in it says undefined and that's it.  I've not seen that before so I'm not sure what to fix. Can you guide me please.  Thanks Debbie Naugle

    Page URL:
    http://mattresscornersomd.com/contact-us/

    Screenshot
    undefined through a My Forms thanks and
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    JotForm Support

    Answered by Kevin_G on March 03, 2016 at 08:13 PM

    I checked the email log for the email addresses that you are using in your form and I see that they were sent properly, the submitted data is there, please check the log for your addresses following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    If the issue still continues, you may try re-doing the email notification, it will take the fields again, once you do that try to make some tests, let us know the results here.