What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form doesn't show on mobile

    Asked by GrannyGooGoo on March 03, 2016 at 07:25 PM

    Hello everyone, I have a two part question/problem. The first part is that the form I put on my FB page doesn't show up on mobile devices. How can I fix this and is there a way to have user comments put directly on my FB page and not sent to me through email? If so how do I do it? https://www.jotform.com/?formID=60615378508157.Thanks for any help that is given.

    Page URL:
    https://www.facebook.com/Stuff4ruff/app/684336108254110/?ref=page_inte<br/>rnal

    Mobile JotForm problem FB
  • Profile Image
    JotForm Support

    Answered by Chriistian on March 03, 2016 at 11:04 PM

    I would like to inform you that Facebook Page Tabs are not supported on Facebook's Mobile apps (iOS/Windows Mobile/Android). This might be why your form doesn't show up on mobile devices. A possible workaround for sharing the form in fb mobile would be to post its link on the page and pin this post, or just edit the page's description and paste the link there for everyone to see.

    As for your second concern, unfortunately there is currently no way to automatically post a user's submission in your facebook page. Possible alternatives would be to add a share button in your form using this widget: http://widgets.jotform.com/widget/social_share. Or add the Facebook Comments widget, where a comment section will be added below your form, and when they post a comment, their comment will be posted on your page: http://widgets.jotform.com/widget/facebook_comments 

    If you need further assistance, do let us know.

  • Profile Image

    Answered by GrannyGooGoo on March 04, 2016 at 10:15 AM

    Thank you very much for your help. I will try your suggestions and let you know what happens.

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    JotForm Support

    Answered by KadeJM on March 04, 2016 at 12:09 PM

    On behalf of my colleague whom responded you are very welcome and we wish you the best of luck with the mentioned suggestions.

    If for some reason those don't work out or if you need further help just let us know via a new thread as a new issue if necessary.