What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm adding an additional user so they can upload some forms, but that person says they never get the email to have a user name and pswd

    Asked by SoapyJoes on March 04, 2016 at 04:51 PM
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    JotForm Support

    Answered by EltonCris on March 04, 2016 at 10:03 PM

    If you are referring to a sub-user account, this will only send an invitation to the email address you entered. This means that they have to signup an account using the invitation link according to their preference. After the registration, that account will become your sub-account and they will be able to access the form you've shared. 

    If this isn't what you mean, kindly elaborate the question further.