- frank_dAsked on March 05, 2016 at 08:25 AM
First of all:
are you FREAKING kidding me???
There is no way for me to cancel my subscription?
I just hit the cancel subscription button and you're supposed to manually cancel it?
It's been months that I have issued a cancellation request, and yet you are STILL charging me $19 per month.
Please resolve this IMMEDIATELY.
Get back to me ASAP.
A really REALLY dissatisfied customer
- JotForm Supportashwin_dAnswered on March 05, 2016 at 02:15 PM
I'm sorry for the trouble caused to you.
Upon checking your account, I found that you successfully cancelled your subscription earlier today. You will not be billed again. I have also sent a request to our backend team to process the refund of the last subscription payment. Please allow 3-7 days for the amount to reflect in your account.