What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have cancelled my subscription and yet you are still charging my paypal account

    Asked by frank_d on March 05, 2016 at 08:25 AM

    First of all:


    are you FREAKING kidding me???


    There is no way for me to cancel my subscription?


    I just hit the cancel subscription button and you're supposed to manually cancel it?


    It's been months that I have issued a cancellation request, and yet you are STILL charging me $19 per month.


    Please resolve this IMMEDIATELY.


    Get back to me ASAP.


    A really REALLY dissatisfied customer

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2016 at 02:15 PM

    Hello frank_d,

    I'm sorry for the trouble caused to you.

    Upon checking your account, I found that you successfully cancelled your subscription earlier today. You will not be billed again. I have also sent a request to our backend team to process the refund of the last subscription payment. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!