What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm not saving changes

    Asked by vdadalyan on March 05, 2016 at 09:05 PM

    I have a very urgent need to updated our form (AFT Dispatch). Unfortunately no matter what I do, the changes are never saved. They don't even preview correctly. None of the changes anywhere take affect even though you've saved several times. When I close and come back, everything is reverted.

    Very urgent, please help!




    update: was able to make changes and save using Microsoft Edge, clearing everything from Chrome did not help.

    Page URL:

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    JotForm Support

    Answered by jonathan on March 06, 2016 at 09:20 AM

    Can you please try first disabling the Autosave of the Form Builder.

    Follow this user guide to disable auto save: http://www.jotform.com/help/86-How-to-Disable-Auto-Save

    You will have to manually save the form on the current login session if you want to save the changes.

    Let us know if this still did not resolve the issue.





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    Answered by vdadalyan on March 07, 2016 at 12:10 PM

    I was able to make it work. It didn't work with autosave and manual save. Now it works fine.

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    Answered by Loveportrait on August 16, 2016 at 09:05 AM

    How did you make it work?

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    JotForm Support

    Answered by jonathan on August 16, 2016 at 10:13 AM

    @ Loveportrait

    Another support member will be responding to your own thread on your concern here 


    Please refer to that thread instead.