JotForm not saving changes

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    vdadalyan
    Asked on March 05, 2016 at 09:05 PM

    I have a very urgent need to updated our form (AFT Dispatch). Unfortunately no matter what I do, the changes are never saved. They don't even preview correctly. None of the changes anywhere take affect even though you've saved several times. When I close and come back, everything is reverted.

    Very urgent, please help!

     

    Vitaliy

    ====

    update: was able to make changes and save using Microsoft Edge, clearing everything from Chrome did not help.

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    jonathan
    Answered on March 06, 2016 at 09:20 AM

    Can you please try first disabling the Autosave of the Form Builder.

    Follow this user guide to disable auto save: http://www.jotform.com/help/86-How-to-Disable-Auto-Save

    You will have to manually save the form on the current login session if you want to save the changes.

    Let us know if this still did not resolve the issue.

     

     

     

     

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    vdadalyan
    Answered on March 07, 2016 at 12:10 PM

    I was able to make it work. It didn't work with autosave and manual save. Now it works fine.

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    Loveportrait
    Answered on August 16, 2016 at 09:05 AM

    How did you make it work?

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    jonathan
    Answered on August 16, 2016 at 10:13 AM

    @ Loveportrait

    Another support member will be responding to your own thread on your concern here 

    https://www.jotform.com/answers/907341-My-custom-CSS-isn-t-saving#0

    Please refer to that thread instead.

    Thanks.