What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I connect my PayPal form to my Paypal account to accept a payment?

    Asked by jmgear on March 07, 2016 at 02:43 PM

    How do I connect my PayPal form to my Paypal account to accept a payment? I had a client try to fill it out and use it but it wouldn't accept a payment... I'm not sure what to do.

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    JotForm Support

    Answered by david on March 07, 2016 at 04:37 PM

    Make sure you have a PayPal Pro account if you are using the PayPal Pro field to allow for credit card payment directly in the form.  If the error is pointing out an invalid configuration, it means your billing agreement has been disabled or is inactive. You should enable your PayPal Payment Pro in your account. The process is quite simple”

    Open your developer.paypal.com account, open applications to access your account. Click the account you are trying to upgrade to Payment Pro. Click Profile to find the option Upgrade to Pro in the dialogue box.

    If you do not wish to use PayPal Pro or do not have a Pro account, switch to using the regular PayPal field and it the form should work.

    If neither of these solutions work for you, let us know what specifically is occurring when payment is attempted and we will be happy to have another look.