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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is glitchy

    Asked by ccnewsletters on March 07, 2016 at 09:43 PM

    The first time you submit the form it seems to work perfectly.

    If you submit the form again it acts crazy, like some of the fields don't get populated anymore.

    Sometimes some of the fields retain values from a previous submission.

    Sometimes the total field shows the accurate total and sometimes it just shows the shipping cost.

    If you go back to change something it messes everything up.

    Can someone please take a look at this form


    It is fairly complex and seems to work for a little while and then all of a sudden

    it goes crazy again. 

    Am I trying to get too much out of this form? 

    Or do I not have it set up properly?

    Any help would be appreciated.


    If you don't mind, can you please copy me in on your response to



    Thank you.

    Laura Tallman

  • Profile Image
    JotForm Support

    Answered by beril on March 08, 2016 at 05:00 AM

    If I understand your issue correctly it isn't calculating printing cost correctly. I've checked your form and I realized that  it is calculating printing total cost different if you click on 'Next'

    Here is how it works on my side:

    There can be a conflict between your calculation field and conditions. Can you check your conditions. I will also check it on my side.