What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    User getting "oops read error on connection"

    Asked by opxladmin on March 08, 2016 at 12:36 PM

    Any idea what this is, or where it's coming from?

    Getting connection OR
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    JotForm Support

    Answered by david on March 08, 2016 at 02:41 PM

    I checked several of your form and they all loaded without issue on my end.  Our hosting provider is is having some issues currently:

    https://www.cloudflarestatus.com/

    However, none of it should affect US based users.  Are you still receiving the error on your end?

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    Answered by opxladmin on March 08, 2016 at 03:52 PM

    The hosting provider is having a DNS issue, this problem shows up when you try to save the form, so it's finding the server and the form is being used in the US.  I haven't heard of any additional problems in the last 8 hours.

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    JotForm Support

    Answered by david on March 08, 2016 at 06:23 PM

    I checked your forms again, including editing, to make sure there were no issues from the US and I still do not see any errors.  If the errors return, let us know and we will be happy to have another look.