What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't find form

    Asked by wanecek on March 08, 2016 at 01:14 PM

    I have logged into my account but I no longer see a form that I have been using. The link to the form is https://form.jotform.com/60134058225144  which appears to be active. I'm just wondering why I am not seeing it in my account. Please offer your assistance as soon as possible. Thank you.

    find find form can't JotForm assistance my account href
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    JotForm Support

    Answered by david on March 08, 2016 at 03:31 PM

    The form you referenced is available from the "kimberlied" account.  If they had shared the form with you previously, they may need to share it with your again to have it show up:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

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    Answered by wanecek on March 14, 2016 at 02:36 PM

    So, I asked the person to share the form again with me and now I see it. She would like to delete it from her account. How do I go about making this copy MY form. If I make a clone of it, will it be solely mine or will it still be linked to her form? I need the submissions to go to my account only.  Please tell me the easiest way to go about this. Thank you ! 

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    JotForm Support

    Answered by david on March 14, 2016 at 02:42 PM

    If you would like, we can transfer the form from their account to yours.  This would move the form and submission data to your account.  We would need them to make the request since the form is in their account.  Have them let us know they would like that specific form moved to your username.

    You can also clone the form to your own account:

    http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    However, cloning the form will not move and submission data, it will only create a new copy of the form in your account.

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    Answered by wanecek on March 14, 2016 at 02:49 PM

    How do they go about making the request...use the contact us tab just as I did here to contact you? 

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    JotForm Support

    Answered by david on March 14, 2016 at 02:58 PM

    Correct, have them create a new thread just as you have done here.  You can also have them post under this thread from their account authorizing us to move the form:

    http://www.jotform.com/answers/790014

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    Answered by kimberlied on March 15, 2016 at 08:38 PM

    Hi David,

    Yes, please move the form https://form.jotform.com/60134058225144   from our account (kimberlied) to Lisa's account. thank you! We were stumped trying to figure out a way to make that work. 

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    JotForm Support

    Answered by Chriistian on March 15, 2016 at 10:10 PM

    I have moved the form https://form.jotform.com/60134058225144 from the kimberlied account to wanecek per your request. If you have any other concerns, feel free to contact us again. Cheers.

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    Answered by kimberlied on March 15, 2016 at 10:46 PM
    Thank you!

    Kim Dennis
    Director
    Renaissance Homeschool Group
    P. O. Box 726, Farmington, MI 48332
    kimd.rhg@gmail.com
    248-579-5794
    renaissancehomeschool.org
    ...
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    JotForm Support

    Answered by Chriistian on March 15, 2016 at 11:57 PM

    On behalf of my colleague David, you are most welcome. Do let us know if you have any other concerns. Regards.