Zoho CRM Integration: Mapping DateTime field of JotForm to Zoho

  • Profile Image
    brandportugal
    Asked on March 10, 2016 at 12:14 AM

    HI

    Integration with zoho CRM I have set up on Corp china more info full

    But for some reason when integrated the DATE AND TIME does not seem to work

    So it a client fills in the form , the zoho CRM can not seem to know the order as in last client first

    I have tried adding a date and time in the form ( hidden) but still no luck

    How can Jot form be set up that it integrates DATE and TIME  with zoho CRM

     

    Thank You

    Marco 

  • Profile Image
    Charlie
    Answered on March 10, 2016 at 02:52 AM

    I'm checking your form and cloned it in my end, I see that the hidden data time field does not have any default value? May I know if you are filling it out? I presume not because it is hidden? If you want to get the default date and time, simply set the "Default Date" and "Default Time" to current.

    I also strongly suggest that you set the "Clear on Hidden Fields" to "Don't Clear".

     

    You can also try mapping the datetime field from JotForm to a simple text box in Zoho CRM, if it populates on that field, then there's a possibility that the "Date Time" field of Zoho CRM is not compatible with ours, and it might have a different functionality. I see a documentation about it in these links: 

    https://www.zoho.com/creator/help/script/built-in-functions/built-in-function-date.html 

    https://www.zoho.com/creator/help/fields/configuring-a-date-time-field.html 

     

    It looks like it has a built in function of its own, it would be best to also contact Zoho CRM support team and ask if their date time field actually accepts string values.

    I hope that helps. We'll wait for your response.