How can I fix the "invalid merchant configuration" error?

  • Profile Image
    Purk
    Asked on March 10, 2016 at 12:29 PM

    Good morning,

    I have this form that I think is now all set up correctly:

    https://form.jotform.com/Purk/2016AOLincolnFootGolfTournament

    But when I go into the Sign Up link:

    https://form.jotform.com/Purk/2016AOLincolnFGRegistration

    I get the "invalid configuration this transaction cannot be processed due to an invalid merchant configuration"  error after hitting Submit.  

    Can someone help me with this issue?   Pretty sure I have the API credentials correct (unless they've changed from last year).

    Thanks
    Mark 

  • Profile Image
    Nik_C
    Answered on March 10, 2016 at 02:24 PM

    Hello,

    I tried to do a purchase on your page and I was able to get to the PayPal's page when I click submit.

    Could you please send us screenshot of the error, since it could be related to billing agreement if you didn't agree or if it is disabled or inactive.

    We'll wait for your response.

    Thank you.

     

  • Profile Image
    Purk
    Answered on March 10, 2016 at 03:04 PM

    We had old API credentials ... got the updated ones now and it worked.  
    Thanks for checking .. I appreciate it. 

  • Profile Image
    Nik_C
    Answered on March 10, 2016 at 03:58 PM

    You're welcome, I'm glad you figured it out.

    Please let me know if you have any future question!

    Best regards.