Unable to sign form after sending it over email

  • niobesings
    Asked on March 11, 2016 at 10:09 AM

    I shouldn't be having this much trouble... I emailed my form to myself. I can't sign it to submit it. What have I done worng?

     

    Thanks

  • Ben
    Replied on March 11, 2016 at 11:22 AM

    Could you please give us the link that you have sent to yourself over email so that we try to see the form in the same way that you did?

    That would allow us to see why the signature field might not be working for you.

    Of course, if the form is the PDF version of your online form, do let us know.

  • niobesings
    Replied on March 11, 2016 at 2:46 PM
    Hello, here's the link.
    https://form.jotform.com/60661391368157
    Thanks!
    ...
  • Ben
    Replied on March 11, 2016 at 3:12 PM

    Thank you for the link. Looking at it, I see that the form does not actually have a signature field, just the elements set to look as a line for signature.

    This would be OK if you print out the form and sign it with a pen, but for online signing you would need to remove that and add the signature widget like E-Signature

    That would allow you have it filled out online and submitted - as well as signed if printed out on paper.

  • niobesings
    Replied on March 11, 2016 at 3:46 PM
    Thank you! Now I know what to do...sign widget... got it!
    Yeah!
    Niobe
    ...
  • BJoanna
    Replied on March 11, 2016 at 4:09 PM

    On behalf of my colleague Ben, you are welcome.

    Feel free to contact us if you have any other questions.