- stroudshowAsked on March 11, 2016 at 03:44 PM
I have set some conditions with "change email recipient" but the emails are going to both address. when fields "Name Ticket" (fri 1 - fri & sat 5) are not filled I want the email to go to firstname.lastname@example.org and when the field is filled to go to the email address entered in the submission.
What am I doing wrong?Page URL:
- JotForm SupportBDAVIDAnswered on March 11, 2016 at 04:31 PM
You need to re-calibrate your conditions, upon checking your first conditions, I see it is a total discrepancy:
In the first part, it is basically stated "if the field called 'Name ticket 4 Fri & Sat' is filled and(all) empty"... can a field be filled and empty a the same time? You might use "or" instead of "all".
Also, in the second part, you are sending it to both, the email address entered through the form, and the email address you have specified. Why do you want to trigger that Autoresponder if the field for it is empty?
Anyways, if you want to work with that logic, then you might split that condition into two conditions, like this:
Let us know if you need more help, we will be glad to assist you.
- Rca2322Answered on March 11, 2016 at 05:06 PM
this tells me nothing How do I get to the conditions
- stroudshowAnswered on March 11, 2016 at 05:19 PM
Thanks for your help. Working now
- BorisAnswered on March 11, 2016 at 06:06 PM
@stroudshow, you are most welcome, thank you for letting us know that it is working to your satisfaction.
@Rca2322, to get to conditions, you should click on the Conditions button inside the Form Builder (while editing your form):
If you need any further assistance, please open a new support thread and we will be happy to assist you further.