What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When I complete an incomplete payment, are we paid?

    Asked by stowestory on March 11, 2016 at 04:10 PM
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    JotForm Support

    Answered by Nik_C on March 11, 2016 at 04:28 PM

    Could you please give me more information about your problem, so I can be able to answer to your question. 

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    Answered by stowestory on March 11, 2016 at 04:48 PM

    Yes. Thank you. When I look at submissions to our applications I see 'incomplete submissions'. When I go into them I have the option to 'complete payment.' I believe this pulls the form through but does it also charge the applicant's credit card? I need to know as i don't want to complete the applications if we will be forfeiting payment.

    Thank you.



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    Answered by Boris on March 11, 2016 at 05:43 PM

    No, clicking on the Complete Payment button will not automatically charge the applicant. It will simply move the submission to your completed submissions, and send out any email notifications or trigger any other integrations you may have set up on your form.

    Please take a look at the following guide:


    If you want to make sure that a submission is automatically moved into your completed submissions when a payment is made, please make sure that the Instant Payment Notification (IPN) setting is enabled in your PayPal account:


    When IPN is enabled, PayPal will notify us that a payment has been processed and JotForm will mark your submission as completed. Please let us know if you need any further clarifications or assistance.

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    Answered by stowestory on March 12, 2016 at 08:46 AM

    Thank you.