What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is the free Jotform account always cumulative?

    Asked by switzig on March 14, 2016 at 12:35 PM

      i.e.  My account shows 32 submissions out of 100 available, even though I've deleted all the previou  i.e.  My account shows 32 submissions out of 100 available, even though I've deleted all the previous submissions.  That would seem to indicate that a free account is only free until I've accumulated 100 submissions over any given time period.

    When I deleted all the previous submissions, it DID seem to show that all the data usage was deleted.  Please help.  We are a non-profit, and we collect grant applications once per year.  This year we collected 36 submissions.  Once they were sent to my Dropbox, I deleted the submissions on Jotform, but as I said it doesn't appear they have totally gone away.

     

    Scott

     

    Page URL:
    http://mortoncommunityfoundation.org/grant-applications-jot-form/

    Screenshot
    JotForm jotform account Submissions dropbox non-profit
  • Profile Image

    Answered by Huberson on March 14, 2016 at 01:04 PM

    Hi,

    Basically the number of submissions that you have available per Month is not the same as the submissions data on your account. Anytime one of your form is submitted this is counted as one submission and your available submissions are subtracted by one whether you keep the submitted data on the account or not.

    You can go to your account setting under 'Usage' to view your Monthly usage.

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    Answered by switzig on March 14, 2016 at 01:11 PM

    Oh, I see.  Thank you very much.

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    JotForm Support

    Answered by Kevin_G on March 14, 2016 at 01:33 PM

    Great, on behalf of my colleague, you're welcome. 

    If you have more questions, do not hesitate to contact us, we will be glad to help.