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  • Profile Image

    Account is almost out of space even after deleting submissions with uploaded files.

    Asked by inkedfur on March 14, 2016 at 12:38 PM

    Please run a check on my account space again. It's been a regular issue with my account that new space isn't calculated properly after removing submissions. I've deleted quite a bit so please check my space consumption again.

    Also all image links show as broken like I'm locked out of accessing anything!

    Submissions Deleting submissions after check my account thank
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 14, 2016 at 01:03 PM

    I have checked your forms and you have uploaded files on these forms: 

    http://www.jotform.us/form/52910790386158

    http://www.jotform.us/form/52888672314162

    http://www.jotform.us/form/53206729606154

    We can check and delete the files that were not deleted with the submissions, but first of all, I would suggest you to download all the uploaded files that currently have in your forms, go to the submissions page and click on "Download all uploads".

    Once you have downloaded all the uploaded files you will need to download your submissions data, this guide will help you to do it: https://www.jotform.com/help/73-How-to-Partially-Download-Form-Submissions-as-Excel-CSV-PDF

    Do let us know when you already did it and we will be glad to delete the files and fix the counter. 

  • Profile Image

    Answered by inkedfur on March 14, 2016 at 04:32 PM

    This has been resolved here: http://www.jotform.com/answers/794152

    You have to understand what a massive inconvenience is to download the submissions when I have several sub accounts that need access to this data. I'm sure you saw that I was only using 3 GBs of data yet the system said 10. Sometimes it's good to get off the script and look into the matter.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 14, 2016 at 04:47 PM

    Yes, I checked your forms and saw that you were not using the 10 GB on uploads as the counter said, I asked to download the uploaded files and the submissions data only for security before to proceed deleting the files that still were there even after you deleted the submissions where these files were uploaded. However, is good to know that your counter was fixed for one of my colleagues, if you encounter this problem again do let us know and we will be glad to assist you.