What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my template larger than my page?

    Asked by bdake on March 15, 2016 at 10:21 AM
    template Than
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 15, 2016 at 11:33 AM

    Hello bdake,

    I am not sure if I have understood your question correctly.

    I did check few of your last edited form and did not find any issue with that. They all appears to be displaying normally.

    With which form you are having this issue with? You may also like to share a screenshot of the issue as well and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by bdake on March 15, 2016 at 11:46 AM
    I had tried using the free template of the runner on the site but had to
    change it because when you pull up our website page it was not fitting
    properly via screen...It was like the template pic was bigger than the
    actual form design?
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 15, 2016 at 11:52 AM

    Hello bdake,

    I'm sorry for the trouble caused to you. 

    To be able to help you, we would like to see the issue in your form. Can you please create a test form and try to replicate the issue?

    Thank you!