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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my forms are not redirecting to PayPal after submission?

    Asked by brazilahead on March 15, 2016 at 02:19 PM

    Hello, I am having trouble with a few forms that are not leading clients to the paypal website to pay for their purchases. Would anybody be able to assist me with that issue?

    Thank you.


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    JotForm Support

    Answered by Nik_C on March 15, 2016 at 02:36 PM

    Could you please provide us forms that are affected? I tried on "Group classes" form and I was redirected to PayPal. "Private classes" form gives me information that my information is submitted.

    "Summer camp 2016" form was also redirected to PayPal after submission.

    And yes, please disregard some test submission that I did in order to check your form.

    We'll wait for your response. 

    Thank you