uploaded file not download

  • abcmanagement
    Asked on March 15, 2016 at 10:51 PM

    When I try to download the uploaded license.

     

    "This XML file does not appear to have any style information associated with it. The document tree is shown below.

    Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>5954FA4996853C92</RequestId>
    <HostId>
    0Rs63h+lI3VcWTbn73HkyPhEq+6umL6ZgnFK7zsFwfHLOby+5vG1as2DZu/KIsoxzduFl9Bq898=
    </HostId>
    </Error>
     
    "

     

     

    Page URL: https://www.jotform.com//?formID=33406202693954
  • Chriistian Jotform Support
    Replied on March 16, 2016 at 12:24 AM

    Apologies for the inconvenience. Does this happen to all of the file uploads on all the submissions on the form https://www.jotform.com/33406202693954? 

    If the issue only occurs in just one submission, it might be possible that the file is broken or the upload was not completed (internet connection issue perhaps) before the form was submitted. If that's the last submission on your form, can you try making another submission and try to see if you will have the same error when you try to download the upload from your test submission?

    You can also try and ask the submitter to re-submit the form to see if the issue persists.

    Do let us know if you need further assistance.
    Regards.