What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to change the "Reply-to" email address?

    Asked by delnull on March 17, 2016 at 06:35 PM

    If that makes sense....

    our form, sicboy order form... the one with over 2000 submissions is the problem. When a customer fills out the form, submits it, then he gets an email with a copy of the form he filled out. If he then relies to it, it goes to the email address delnull@yahoo.com. This is wrong. It Should go to our main email address, sicboyind@gmail.com.

    I can find nowhere in out account where this delnull address is set up.

    Can you please help



  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 06:52 PM

    This is because that email address is on the "Reply-to" settings in the email autoresponder, you should replace that email address with the one where you want to receive your submitter to reply.

    Hope this helps.