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  • Profile Image

    How to change the "Reply-to" email address?

    Asked by delnull on March 17, 2016 at 06:35 PM

    If that makes sense....

    our form, sicboy order form... the one with over 2000 submissions is the problem. When a customer fills out the form, submits it, then he gets an email with a copy of the form he filled out. If he then relies to it, it goes to the email address delnull@yahoo.com. This is wrong. It Should go to our main email address, sicboyind@gmail.com.

    I can find nowhere in out account where this delnull address is set up.

    Can you please help

    Cheers!

    MIke

    email replies Submissions order form problem find
  • Profile Image
    JotForm Support

    Answered by Kevin_G on March 17, 2016 at 06:52 PM

    This is because that email address is on the "Reply-to" settings in the email autoresponder, you should replace that email address with the one where you want to receive your submitter to reply.

    Hope this helps.